I have had 2 cats for a month. They never responded to updates I gave about the cats. I know they were supposed to be going to some kind of treatment center but their booking has ended and the cats are still here.
Contact Rover. Pet abandonment is in Rover's Terms of Service.
So I have to wait 7 days to take action. Its going on day 2. I keep adding to the extended stay.
You should notify Rover now that you have a potential abandonment situation so that its staff can attempt to contact the owners in a more official capacity and let them know about the legal ramifications. Also, if you cannot keep the cats, perhaps they would have the ability to place them elsewhere. Paying in advance for two cats' boarding for a month is a lot of money if you only wanted to abandon them. It doesn't make sense.
Hi Rover Community, During my last booking the dog's owner wasn't there when I brought the dog back to his apartment. I could not get in touch with him. After few days i finally got his full name from his vet as Rover did not want to share this information. I found the person was evicted the day after I got the dog and is now in jail. I did everything to get in touch with the family and take the best decision for the dog. Meanwhile, I had to keep the dog for an extra 12 days!! Sure I could have brought the dog to a shelter but I have consideration for animal. Rover initially said they will cover the necessities for the dog (bed, food, ...) but after I submitted my receipts they said they can do a "gesture of $xx" which was 25% of the total amount. They failed to honor their commitment.
The story is too long to be told here but I want to warn everyone about the "Trust" Department of Rover who is not taking responsibilities when it comes to a challenging situation like mine. They are not giving consideration nor to the sitter and nor to the animal!!
This is outrageous!