If a client cancels last minute or just messages me do I still get paid?

Refunds are processed according to the Cancellation Policy you have designated. For dog boarding, you have selected a Moderate policy, which requires the customer to cancel by noon the day before. This client never even made an attempt to notify you. They are going to need to contact Rover support to request one and then they'll only get 50%. You'll receive the other 50% less Rover's fees on that.