Is Rover planning to add more robust booking functionality to the site? In particular, the ability for sitters to set check-in and out times?
It was be very helpful if the Rover platform provided more robust functionality in terms of checkin checkout times and made these very clear to owners. We try to be accommodating but when an owner wants to drop a dog off at 8am and pick them up the next day at 9:00pm and think they only have to pay for one night of services is a bit ridiculous. For services that are booked on a nightly basis, like hotels, there has to be policies in place of one a "night" begins and ends. Ive added a note to our profile about pick up times but it would go a long way if Rover established some guidelines and built functionality into the platform that allowed sitters to enforce them. When your platform takes a 20% fee from every stay, you should at least be providing functionality that empowers sitters to ensure that owners are not trying to take advantage of sitters.
When you leave it up to individual sitters to communicate and enforce reasonable drop off and pick up times, it can come off poorly with clients, like we're just trying to get another night out of them. But, if this basic functionality was built into the booking process it would come across much more professional.