Before start hiring a sitter here, I would like to know how can I refund my money back if I am not happy with the sitter? Just in case..
We always recommend you have a meet and greet with a potential sitter before completing the booking. Your credit card is not charged until both you and the sitter agree its a good fit for both of you.
If you run into problems with the sitter during the booking your recourse for a refund or partial refund is handled by contacting Rover Support [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team]