I haven't had any drop in visits, but I had someone ask me this question. So, I just want to make sure I answer her question correctly. Thank you!
Yes, they do get charged per pet. But it is completely up to you on what they actually get charged. If you want to adjust that you can always go into their account and edit charges.
*And this actually goes for any service you are charging the client. You have complete control over what the client gets charged. *
Thank you! Still new to Rover so I really appreciate the help!
Rover's system will charge the full rate for each dog the customer has listed in his/her profile. However, you can set a lower "additional" dog rate for the services you offer, so that they get charged a discounted rate for the second dog automatically, without you having to make a manual adjustment.
Go to Rates in your Profile:
https://www.rover.com/account/profile...
and click on the +Additional Rates under Drop-Ins.
Just remember, it is very important that all the client's pets are listed on Rover for insurance purposes, just in case the client tries to talk you into only charging for one pet when there are more. Using the Additional Pet fee option provides you with all the necessary coverage.
Thank you so much! Your answer is very helpful!