How do you schedule your daily drop-in/ walk times with clients?
I'm getting more requests for dog drop-in/ or walks on an ongoing daily basis in the week. With multiple bookings in a day I kind of get stressed out when a client expects me to be at their house by an EXACT time. Example: I have one consistent dog client who wants me to be at her house by 12 noon every day, but I also have another client who wants me to be at their house to walk their dogs at 12 every day. So I've been telling my clients that I need at least an hour window of when would be a good time to come care for their dogs... This would mean I might see one dog around 11:30 and the next around 12:15. So this means for the clients who both want me to come exactly at 12 noon, they can expect me to start my visit anywhere between 11:30- 12:30. Does this seem fair? I explained this to one of my clients up front and they were fine with that, but it seems like if I get there anytime other than right at 12, they start asking me to come closer to 12pm....it feels as if they are saying I'm not on time. Am I wrong to think that a client should be okay with giving me a window of an hour between the time they want me there?
How do you handle multiple drop-ins/walks a day? do you set exact times or do you allow for a window of time when you schedule with a client?