Drop Off & Pick Up Procedure?

It really depends on the clients. Majority of the time the clients come inside. i do however, have clients who text me that they are on their way, than again that they are 5 mins away. For these clients I will make sure I have everything ready to go and will take the dog outside for a short walk around my home. Normally these clients just want to grab their dog and go. I will hand them there dog and than will go grab there stuff for them.which is all together by the front door. (or if I am not sure, I will have everything ready, their dog on a leash for when they come to the door.) I kind of figured there was a reason why they text they were on there way and again they were 5 mins out, Ideally, I like the clients to come inside, even for a few mins so we can go over everything, how their pet did, I will tell them something that happened with there pet (if something cute happened), this gives us a chance to make sure they are getting all their belongings back and we are not forgetting anything But over all it gives me that last final chance to make that lasting impression and really bond with the client. The greater bond I can form with the client , I feel the better of a client they will be. Also the other thing to keep in mind, is it is always safer to hand a client her dog inside your home. i am always worried that the dog may get loose during the leash exchange or something may happen when outside.

Clients come into my home when dropping off and picking up their dogs. They have things to give me and take home, things like beds or crates. Some want to explain what they've included, especially if there are medications. They usually do have printed instructions, but owners want to make sure they've covered anything important.

Trying to hand a dog and its belongings to me at the front door would be awkward. Moreover, it seems rather impolite to do the handovers through the door. Very few ever want to chat. They're just as anxious to get home with their dog. Sometimes, there's someone else in the car waiting. I think only one client seemed to expect me to deliver her dog curbside, after texting. Didn't happen. I don't do curb service, especially in winter, which would mean I would have to put on boots, etc. while the owner was appropriately dressed for being outside.

BTW, warnings like that aren't necessary. Take a look around and you'll see.