I had to cancel a house sitting in the middle of the stay because the dog was starting to act really aggressive towards me. Will I get paid for the two days I did complete or will the cancelation cancel my entire payment as well?
I had done a meet and greet with the owner and dog before hand and it went well. I also booked a drop in when the owner wasn't home to see how the dog would act without his owner present and it also went smoothly. Second night into the stay and I could not approach his kennel without fear of being bitten. The dog was aggressively growling, barking, and barring his teeth. He would lunge at my hand through the kennel to try and bite me while I was attempting to unlock it and let him out. I feel I put in a lot of preparation and effort to make this stay a positive experience and would just hate to have that all be for nothing. I have never had to cancel a booking before and was unsure what happens in instances like this. Thanks!
In that situation I would call Rover right away and ask them their advice on how to handle it. Then call their emergency contact. Hope it all worked out for you. Would like to hear how it was handled? just for future reference.
I ended up sending an email to Rover Support, described the situation and was paid for my two days! It took about a week for the entire process.