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Why does Rover not list the times of the booked services with the dates?

Is this to get around the employee/I/C issue, since they can't technically or legally tell us where to go and what time to be there? I asked customer service and they gave me a non-answer.

I'm having to manually schedule each dog walk/pet sit in my synced calendar with the requested times, which is turning out to be a PITA, and ends up taking up double the space, since I already have the client/dog synced. A [Bailey / Lisa] all day event is not helpful, lol.

I also find it weird that instead of having a page on the website with booked services, those service requests are buried within message threads. I can't imagine that these are development oversights on the part of the company, so does anyone know why they do this? I feel like I'm missing something, and really struggling to use the platform as a service provider as I find it all very counterintuitive and confusing.

TIA!

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Kat V.

Rover is not an intuitive or user friendly app. I've run into a ton of issues that the Rover Helpline individuals seem to have no ability to help with. I don't understand why I can't see what bookings I have the day before the event? It'd be nice to be able to double check my bookings instead of waiting until the morning to make sure my day lines up with my calendar. It's a good enough app to get clientele and reach new clients, but other than that it is pretty useless and very frustrating.

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Walt G.

Book a Stay
Woodbridge, VA

I agree with you that the current calendar sucks, if the client can request a time on the booking request, why doesn't that carry over to your calendar? Lots of folks over the years have raised the same concerns but Rover HQ has never responded with a calendar option update

Comments

I've asked them to take the selection for dropping off/pick up times for boarding because it is totally one sided and because noon is convenient for you doesn't mean it is for me or that I don't have another scheduled at noon. I tell my clients we'll talk/text the day before for a time.

Norma L.

A huge % of sitters wanted the drop off & pick up times which rover’s automatic programming of pro-rated compensation for partial stays over 24 hour periods. This was probably the only valued enhancements Rover made. I’d suggest you ask clients to message requested time. You can still discuss & edit

Deb A.

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Why does Rover not list the times of the booked services with the dates?

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