Does anyone else find the "Contact support" function worthless??
This is not the first time I have submitted a question to support. I fill in all details, click all the suggestions, then at the end where you are given the choice to click, "problem solved" or I still need help, "submit" it refuses to submit, it simply does not work.
Rover staff is wonderful when I call on the phone, but I'm sure it would save them a lot of time & trouble if their Contact Support button actually contacted support.
Doesn't Rover have a webmaster or someone to make sure everything on the site actually works?
Absolutely! I just spent time typing in a question and of course their canned questions don't answer it and there's no way to send it directly to them that I can find. That's poor support!
Yes. It is outdated for one thing. It should recognize that they are asking for an email and auto populate fields. There need to be more options for issues
Yes, the support center will not accept my email address
I asked a question and it just gave me an auto response telling me to read an article that didn’t answer my question. Not helpful.
Yeah I have been trying to submit a question but it doesn't work. Its like its frozen. So then it seems nothing is sent. I tried a few times now
Happens to me too and it is so aggravating. Where the heck is the phone number?