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How to tell if the new customer has used the promo code?

It would be nice when new clients book that it would mention in the stay summary box that they used the promo code and alert the new client that the promo code is available before they pay? Many new clients miss the promo code opportunity. I try to make sure they know but sometimes it is hard to keep up with who has used it and not. Being new on Rover can be overwhelming for new customers.

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Seems like Rover sends emails when the codes are used. I give the promo code on a sheet at the MnG and tell them to use it when they book, and if any questions contact me. The way I see it, if they really want that $20 they don't forget it :)

Cindy & Stephen G.

I agree. Its on the bottom of my business card that I give to clients new to Rover at the meet/greet. I stress its for the first booking. I have way too much to keep track of myself to keep after them. Sometimes I think to ask at drop off and if they forgot tell them to call support.

Norma L.

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2

Walt G.

Book a Stay
Woodbridge, VA

That's a good idea, but if the code isn't used then Rover keeps the money, so why would they want to make this change?

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Annie P.

This would go against Rover’s policy for acceptable use of promo codes is the short answer of why they won’t do it. Your promo code is supposed to be used for you to promote your business to your personal network. You’re not supposed to send it to clients who have found you through Rover. The entire point of the promo code for new customers, like with any app, is to draw in people who otherwise may not have used the service. They’re not just trying to write off $20 every time a new owner books a service with them.

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How to tell if the new customer has used the promo code?

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