Client booked for incorrect amount of time? Am I to blame?
I was booked for one night (Friday 9/11 through Saturday 9/12) I received a message from the client "Morning! I'm going to feed them after work, but if you could let them out to play/ bathroom around 7/8 ish. Then I won't be back until Sunday afternoon" to which I replied "Sounds good! Enjoy your weekend" I stayed until about 9pm on Saturday to make sure they were tuckered out and fed and pottied since their owner was coming back the following afternoon. Fast forward to Sunday morning, I'm at my own home working on my vehicle and I receive another message that says "Hey just want to check in and make sure you are able to take care of them for breakfast this morning." Now I'm confused and explain to the client that the dates were 9/11-9/12, to which she replied "Yea it was supposed to be until Sunday, I just changed it because I left a day early on Friday. When you texted me to confirm I said I would be back Sunday afternoon so I was counting on you for their morning feed"
I've already apologized for the miscommunication on my part and updated my questions for future clients. My question is how do I handle this potential negative review? Is there something Rover might be able to do if she leaves a poor review for this reason? Thanks for the help!