Client wants to extend the stay very last minute, how should I handle this?
Hi all
I am currently boarding a cat while his parents are on a trip. The booking is supposed to end tomorrow (Feb 5). When we made the arrangements, they told me they might have to extend it a few days. I asked them on the 1st if they were still planning on being back the 5th or if they would need to extend the stay. I still have not gotten a solid answer, just "we'll let you know". What should I do if the booking ends and they have not made plans to come get their cat? Should I charge them a late fee? I already initialized the modification too, they just have to confirm the date they'll be picking him up. My cancellation window is 3 days, so I'm debating charging a late fee since the modifications will be made within less than 24 hours of the end of the booking. Please advise.