What is the justification for 20% in fees?
Rover needs to cap their fees at $200 a month, that would be based on $1000 bookings. And this is ALOT! Rover's services are automated. We seldom talk to a real person. As we increase business, Rover's services do NOT increase. Rover what do you do to deserve more than this? I have booked $4000/MOS in repeat biz. Why do you deserve $800? Why would I pay $800 month for automated services? And I learned you are charging the owners too? I cannot think of another company/service that charges this HIGH AMOUNT IN ANY WAY, be it financial advisors, insurance premiums, subscriptions to a variety of services, memberships..... And these other companies provide so much more value! Can you help me market more? Do mass mailings? Give me Freebees? Provide promotional materials? Pay the deductibles on your "medical" insurance? Give me some ideas, take aways of justifying the value of charging so much? I would think you would DECREASE your fees if the volume of services INCREASE. Quantity Discounts, Price Breaks, you know like MOST businesses do to reward their customers. We/the sitters are your customers!
Wait they charge the owners fees too? I didn’t know that. I thought the owners just paid the right and that’s it. Can you say more?
Yes, the owners are being charged 20% also. That's why the first booking is a promotional booking cuz your giving them a free booking but Rover is still taking Thier 20% from you. So, instead of the 40% on the 1st booking Thier making 20% off of you.
Yes the fees are way overboard for using an app, especially one with long wait or no response to inquiries and no help from anyone at Rover.