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$20 off first booking?

I have an upcoming stay booked. This is their FIRST time using Rover but she booked it before I could share my promo code with her. She already paid - can I cancel the booking and have her rebook using the promo code?

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Call Customer Support [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team], they will credit the clients account with $20 toward a future booking