Having issues with drop off and pickup times, how do I fix this?
OK, this is really something but now it seems to be recurring. I always specified what times I was going to drop off the dog and pickup the dog. Not only because Rover specifies it but because i always considered it courteous to do that. But now the SITTERS are not being courteous about the pickup and drop off times.
Case in point, the first time w one sitter, she was late and then when I told her I was picking up the dog (on Rover I specified at 3P) she told me she wasn't going to be home til 9PM. Well, 9 PM is when I go to bed, so I still had to wait til that time to get the dog.
The second sitter was about the SAME. LATE at being home when I told them i was going to drop off the dog and again, on Rover, I said I was picking up at 5PM. This sitter replies w, I won't be home til much later. UGH
And of course, THEY are not the ones to get any monetary penalties for being late - I"M the one who gets penalties for bad pickup and drop off times. WHAT THE HECK ROVER??
Why are the sitters getting SOOO BAD??
That definitely shouldn’t happen. Usually, a pet owner will tell me when they’re coming, but end up showing an hour or so earlier. If I’m not home, that’s their fault. But the sitter should always be around at pick up unless arranged otherwise. Call and get reimbursed for the extra hours.