Rover Sitter cancels my booking with no consequence?

If I were in your shoes, I would initiate a conversation by calling rover to discuss (tel:[Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team]). You can direct their attention to the written communication documented and the paid booking. Perhaps they can help re-book? And/Or apply consequences to the sitter who cancelled?

BTW: you’re correct& reached completely accurate conclusion that she was trying to avoid penalties applied to her sitter account by having you initiate cancellation and then cancelled claiming “not comfortable”. In order for that booking to be paid both the sitter and the pet owner you had to click “book it now”, which is a commitment by both parties. Some sitters do not require a meet and greets. For those sitters who it matters to and require meet & greets, the meet and greet needs to be scheduled Before clicking “book it now” and it’s up to the sitter & pet owner to set up that meet and greet at earliest convenience, so If it’s not a match, other arrangements can be made. I understand your plight of trying to find a sitter in a location where there are not many available in only a few days, I would suggest that you dodged a major bullet by not leaving your pets in the care of someone who has toxic energy and is mentally unstable. Prior to your next trip without your pets, I’d recommend that you not only meet a sitter by book at least one service, whether that’s a couple walks, daycare, an overnight stay, so you can build that relationship and let your pet test it out.