Rover reservation protection - Why is it missing sitter accountability and reparation payment?
Booked a house sitter 1 month ago for Thanksgiving week, sitter canceled today. Contacted other sitters, but most are either already booked or not available. Found one that has availability, but really hesitant to book as I'm worried that the person cancels closer to our trip. Reservation protection is very poor and only protects the sitter not the dog owner. What happens if 1 week before our trip the reservation is canceled and Rover cannot find a new sitter? Actually, the person who canceled on us just received a bad review because they canceled on someone after the booking already started and the dog owner had to return home. So why is it that if I cancel a sitter last minute I would still have to pay, but the other way round there is no reparation payment? The sitter should receive some sort of penalty. Also, why can I only leave a sitter review after a booking, but not when a sitter canceled the booking? I really would like to see the cancelation rate a sitter has.