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What to do if sitter lied?

Len T.'s profile image

So, it was my first time using Rover and I specifically mentioned to the sitter that my 2 dogs are not neutered and that they do not like bigger dogs. The sitter said that he wont have any other dogs during their 5-day stay at his place. He also didn't say anything about my dogs being intact even if i wrote it in my rover notes and told them during the meet and greet. i also specifically requested to have photos of them. When my dog stayed at his place, he sent photos for the first 2 days and he started complaining that my dogs peed inside his house. My 2 dogs are small dogs and once they have peed enough during their walk, they do not pee for a few hours. For the next days (days 3 to 5), he didn't update me on anything about the dogs other than that they peed again inside. I offered to pay for cleaning services because he kept on complaining. On the last day, he sent me a text saying how horrible my dogs are (because they peed at his place). This is a sitter who also has a pet sitting/pet boarding house. I was thinking, peeing due to anxiety (or even whatever reason) should be a risk he should consider, given his "business." I wouldnt ever want my dogs to stay with a dog sitter who calls my dog "horrible" and can't even handle the simplest thing. Also, he lied, when i picked up my dogs, there were 2 other large dogs in his house. I want to know what the others think regarding the action of the pet sitter.

Comments

Hate to tell you this, but every male dog that has stayed w us has marked in our house. Its far worse when you dont neuter them actually. And check his profile, if he doesnt specify only taking one household, he can board multiple dogs.

Veronica W.'s profile image Veronica W.

3 Answers

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Lenka L.'s profile image

Call customer service AND leave your honest review at the sitter's profile to warn potential clients, as at least you can help others to avoid this horrible experience with a sitter who didn't do his job.

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Deb A.'s profile image

You can: Call Rover and tell them. Write a review (which will be shown on their profile).

As for the peeing, many male dogs, neutered and not neutered, who will not relieve themselves (urination/dedication) in their own home, will pee in a sitter’s home. Sometimes dogs will even poop in a sitters home, even if they are getting 4 - 8 walks a day!!! This is something that most sitters are not prepared for. Rover and nobody else warns sitters that there may be destruction to your home, even for sitters who provide ample opportunities for elimination outside.

With males peeing, it can be to mark the territory. Sometimes it can be a reaction to the stress of being in a new place, with new people or other animals, but not always. Some dogs will let go inside of sitters’ homes, even though they will not do that in their own home. So thank you for offering to provide him some compensation to offset that. He should not have called your dogs horrible. He should have just factually stated what was going on, without sharing his feelings/thoughts about those stressful events.

Unless a sitters’ home is really a pig pen absent any nice furnishings that shows no pride in cleanliness, sitters often are unprepared for dogs peeing & pooping inside, and the financial compensation is not enough to offset that destruction. (Most Boarding rates are $2-$5/per hour for the attention, care, cuddling, feeding, playing, walking, etc.— Although I know that there can be a wide range in the amount of attention given comparing one sitter to another)

Your complaint that there were 2 other large dogs there when he said there would not be any is valid and sounds like that should be basis of your complaint.

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Walt G.'s profile image

Register your complaint with Customer Support [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team]

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