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How can I prevent a Rover sitter from continuing to provide dog boarding to other dogs if their own dog has a highly contagious virus?

During Christmas, I left my dog with a Rover's dog sitter who provided excellent care, and I even left her a 5-star positive review because I always respect and appreciate dog sitters. However, about 4 weeks after the stay, I noticed a lump on my dog's lip. During drop-off, I also noticed that one of the sitter's dogs had several lumps around their mouth and nose. The sitter told me that it's older than 10 years old, and I thought these were just a signs of aging since the dog . Unfortunately, the lumps on her dog look exactly the same as the one my dog has. I took my dog to the vet, and they confirmed that it was a Papilloma virus infection. There is no treatment available, and surgery would be needed if it grows too large.

I reached out to the sitter and informed her of what happened, suspecting that my dog contracted the virus from her dog. I kindly requested that she stop sitting other dogs until her dog is fully recovered to prevent further spread of the virus. However, she replied denying that her dog had any virus and accused me of taking my dog to a park, which I did not do. She said the lumps and skin tags that she has checked regularly that are very common for his breed in aging. When I asked for a picture of her dog's skin, she refused. She showed me medical records of her dog, but they were not related to the skin lump diagnosis. I requested her to share a picture with my vet instead, but she still refused.

My main objective is to prevent this sitter from providing care to other dogs until her dog is no longer contagious. It's concerning that the sitter is not taking responsibility for her dog's condition and lacks integrity. Can anyone suggest how I can prevent this sitter from providing care to other dogs to prevent them from suffering the same as my dog?

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You should be contacting Rover Customer Support; they do not come here. The number is [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team].

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I second calling rover @# - select prompt for Trust and Safety department.

Sorry to hear about that. You wrote that you noticed lumps on her dog during drop off, which makes me wonder about m&g. For the Next time you’re considering a sitter, I’d suggest during a very thorough meet & greet, looking thoroughly at the sitters’ pets and asking probing questions about how often sees vets, etc. Yes, as dogs age, they can acquire lumps & bumps, not all of those require treatment, biopsy, or surgery. A very good vet can help guide those decisions. Far too many dog-loving people with no medical education reach conclusions about their pet’s health based on thin air.