score:

Sitters, are you aware that Rover is now publicizing your last minute cancellations?

I noticed this posting at the top of a sitter's review section with a date that "[Person’s name] cancelled a booking x days before it was scheduled to begin."

In the info hypertext, it stated: This automatic message is posted each time a provider cancels a booking on short notice. Sometimes last-minute cancellations can’t be helped, but it’s hard to find alternative pet care when they do happen.

From a pet owner's standpoint, this can be useful information to have. If they saw multiple messages like that, I would imagine no one would book that sitter unless they were truly desperate.

Comments

This makes my profile look bad. I had lost my job and got another one thankfully quickly but it was in office so my potty break times went from 0-2 hours to 4-8 hours and I had an owner complain and I had to cancel because they didn’t want that. How is that my fault when it’s out of my control???

Chris G.

2 Answers

Sort by » oldest newest most voted

score:

Deb A.

Book a Stay
Irvine, CA

I haven’t noticed. I think that’s completely appropriate. If I was looking for someone for my dog on rover (which is far more unlikely now), I would take that in careful consideration.

After reading your post I decided to check it out by testing drop in services in my area. I was pleasantly surprised to see that it now indicates ZIP Code, which would help users see what section of the city the person is for some of the larger cities, especially if the map is not visible (when using phone/tablet/or some laptops). Results still show hundreds of sitters in no particular geographic order, with all surrounding cities jumbled together in a way that is Completely Not User Friendly.

Comments

Weren't zipcodes always there? I did a search for boarding in my zip and only one on the first page was in the requested zipcode, and it can make a huge difference here.

Karen R.

Last time I searched, (admittedly long ago) zip codes weren't displayed. It would have made a big difference-large city&The map is not shown due to the way it doesn’t load on smaller screens. I'm not concerned w/dysfunctional site anymore. Rover is opening the door for clients in CA. to go elsewhere