If a dogs stay ends and Owner doesnt come pick them up what to do?

Hi Rover Community, During my last booking the dog's owner wasn't there when I brought the dog back to his apartment. I could not get in touch with him. After few days i finally got his full name from his vet as Rover did not want to share this information. I found the person was evicted the day after I got the dog and is now in jail. I did everything to get in touch with the family and take the best decision for the dog. Meanwhile, I had to keep the dog for an extra 12 days!! Sure I could have brought the dog to a shelter but I have consideration for animal. Rover initially said they will cover the necessities for the dog (bed, food, ...) but after I submitted my receipts they said they can do a "gesture of $xx" which was 25% of the total amount. They failed to honor their commitment.

The story is too long to be told here but I want to warn everyone about the "Trust" Department of Rover who is not taking responsibilities when it comes to a challenging situation like mine. They are not giving consideration nor to the sitter and nor to the animal!!

This is outrageous!

For the first part, I'll just link back to another thread with the same question (containing a link to another thread...) https://www.rover.com/community/quest...

As for the payment issue, Rover does require stays to be confirmed prior to the start of service, so prepayment of some kind is necessary. It would also be against their policy to reduce your rate in order for the owner to pay you the remainder in cash after the fact. What you could do, assuming you are willing, is send multiple requests over the duration of the stay, so they're not paying a lump sum at first, but are paying smaller amounts more frequently. If you're really wanting to get creative with it, you can charge a small amount to cover the first part of the stay, and then make the request for the last day(s) cover the bulk of cost. That way Rover gets their cut, you get yours, and the owner gets to pay at (almost) the end. Personally, I'd only be willing to go this route with a client I've worked with before and trust. Though there are legal measures in place to deal with abandonment (see linked thread), the hassle of dealing with nonpayment or late pick up seems too great to offer that option to everyone. Whatever you do, make sure the agreement is clear in writing (through Rover's messaging system) ahead of time to prevent any disputes.